The Inclusioneer Lab
We connect design, hospitality, and systems to create better guest experiences and stronger hotel businesses.
The problem isn’t empathy. It’s execution.
Turn inclusive hospitality into your competitive advantage
Start the conversationU.S. disabled travelers and their companions represent more than $100 billion in annual travel spending.
Planning for their needs can reveal improvements that benefit aging guests, families, and a wider range of travelers.
Our process
We help owners and operators of independent hotels and resorts put inclusive hospitality into practice.
A clear assessment
Look across booking, arrival, rooms, amenities, and service to understand where the guest experience works and where it breaks.
A prioritized action plan
Choose what to tackle first, with practical recommendations shaped around your property and business goals.
Tested with your team
Work with your team to test selected changes and review what they mean for guests, the operation, and the business.
The Inclusioneer Framework
Design That Includes
Create usable, inviting spaces that give more guests meaningful choices about how they enjoy your property.
Hospitality That Elevates
Prepare and empower team members to recognize the person, understand the occasion, and make the stay personal.
Systems That Scale
Connect information, training, technology, and daily operations so the experience works for every guest, every time.
The Inclusioneer Lab Podcast
The Business of Belonging
Nile Tuzun & Mike Clapper
A conversation about how design, people, and operations come together to create hospitality that guests remember.
Watch the conversation
Meet the Inclusioneer
Mike Clapper is a hospitality advisor, strategist, and founder of The Inclusioneer Lab.
His perspective combines a background in healthcare and technology with firsthand experience as a disabled traveler. Through advisory work, the Inclusioneer Summit, and the Lab’s podcast, he brings people and ideas together around one question: What if no guest felt like an afterthought?
Connect with Mike on LinkedInFrom the Lab
The Inclusioneer Summit
A private working session bringing hospitality leaders and specialists together to improve the guest experience.
The Inclusioneer Field Report
The Field Report shares ideas from the first Inclusioneer Summit for anyone shaping hospitality, with practical ways to improve spaces, strengthen operations, and create better guest experiences.